Privacy Policy

Document Version: March 30, 2026

This Privacy Policy explains how Wild Robin Casino collects, uses, stores, and protects personal information when users access uk-wildrobin.com. We are committed to handling data responsibly, transparently, and in accordance with applicable privacy and compliance standards.

1. Information We Collect

When you interact with the website, we may collect certain categories of information needed for technical operation, communication, security, and compliance purposes.

Information you provide directly

This may include:

• full name and date of birth;
• email address and telephone number;
• residential address and postcode;
• payment-related details where applicable;
• copies of identification documents for verification purposes;
• documents confirming address or identity.

Information collected automatically

When you use the website, some technical data may be gathered automatically, such as:

• IP address and browser type;
• device model, operating system, and language settings;
• pages visited and session duration;
• referral source and navigation behaviour;
• timestamps, access logs, and interaction history.

2. How We Use Personal Data

We use collected information only for legitimate business and legal purposes. Depending on the context, data may be processed to:

• create and manage user accounts;
• verify identity and age;
• process transactions and payment-related requests;
• provide website functionality and user support;
• improve site performance and usability;
• detect fraud, abuse, or security risks;
• comply with legal, regulatory, and anti-money laundering obligations;
• send service updates or promotional messages where consent has been given.

3. Legal Basis for Processing

Personal data is processed on one or more of the following grounds:

• performance of a contract or pre-contractual steps;
• compliance with legal and regulatory obligations;
• legitimate interests, including security, fraud prevention, and service improvement;
• user consent, where required for marketing or optional features.

4. Cookies and Similar Technologies

The website may use cookies and similar tools to ensure proper operation and improve the user experience. These technologies help us:

• keep the website functional;
• remember user preferences;
• measure traffic and performance;
• understand how visitors use the platform;
• improve content relevance and usability.

Users can control or disable cookies through their browser settings, although some parts of the website may not function correctly if certain cookies are blocked.

5. Sharing of Information

We do not sell personal data to third parties. However, information may be shared when necessary with trusted service providers and authorised parties, including:

• payment and financial processing partners;
• identity verification providers;
• fraud prevention and cybersecurity specialists;
• hosting, analytics, and technical support providers;
• legal advisers, auditors, and regulators where required by law.

Any data sharing is limited to what is reasonably necessary for the relevant purpose.

6. Data Security

Wild Robin Casino applies appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. These measures may include:

• encrypted data transmission;
• secure storage systems;
• restricted internal access controls;
• monitoring and risk detection procedures;
• routine security reviews and administrative safeguards.

Although no online system can guarantee absolute security, we take reasonable steps to protect the data entrusted to us.

7. Data Retention

Personal information is retained only for as long as necessary for the purposes described in this Privacy Policy, including:

• account administration and user support;
• legal and regulatory compliance;
• fraud prevention and dispute handling;
• financial and record-keeping obligations.

Where laws require retention, data may be stored for a longer period, after which it will be deleted, anonymised, or securely archived where appropriate.

8. International Data Transfers

In some cases, personal data may be processed or stored in jurisdictions outside the user’s country of residence. Where this happens, reasonable safeguards are used to ensure that information remains protected and processed in line with applicable privacy requirements.

9. Your Rights

Depending on the laws that apply to you, you may have the right to:

• request access to your personal data;
• ask for inaccurate information to be corrected;
• request deletion of data in certain circumstances;
• restrict or object to specific processing activities;
• withdraw consent where processing is based on consent;
• request a portable copy of your data where applicable;
• lodge a complaint with a competent data protection authority.

We may need to verify identity before processing certain requests.

10. Children’s Privacy

This website is intended only for adults aged 18 or over. It is not designed for minors, and we do not knowingly collect personal information from individuals under the legal age for gambling or website use in the relevant jurisdiction.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, operational, or technical changes. The most recent version will always be published on the website with the current effective date. Continued use of the website after changes are published may indicate acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact Wild Robin through the support details published on the website.

For privacy-related matters, users of Wild Robin Casino may also submit a request through the contact channels available on the platform.

13. Communication Channels

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, you may contact the relevant department using the details available on the website.

Wild Robin Casino Privacy Department
Email: [email protected]
Player Support: [email protected]
Website: uk-wildrobin.com

If you believe that your data protection concerns have not been addressed appropriately, you may also submit a complaint to the Information Commissioner’s Office (ICO) for independent review.

Platform Agreement: By continuing to use site, you confirm that you have read this Privacy Policy and accept the data processing practices outlined in it.